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Privacy statement

Here at the Wilf Ward Family Trust we take your privacy seriously. We are dedicated to looking after your personal information in a way that you feel is safe and secure, handling it in a responsible manner and complying with data protection laws. When it comes to your privacy we aim to be:

Our full Privacy Statement is below – we would suggest you take time and reads and understand it. If you have any questions please contact us at gdpr@wilfward.org.uk

This policy includes:

What information do we hold?

No personal data is stored or collected on this website.

This site contains links to other websites. The Wilf Ward Family Trust is not responsible for the privacy practices, actions, or content of external sites.

The Trust may collect information regarding a specific area of processing e.g. employee data or customer data. We have separate fair processing notices for these; if you have not seen a copy please contact gdpr@wilfward.org.uk for guidance. The information we hold is necessary to fulfil the contract that we have entered into with the employee, customer and/or supplier or to enable us to comply with legislative and/or regulatory reasons.

Following the implementation of the Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021, and the mandatory requirement for people to have COVID19 vaccines before entering a care home which is registered to provide personal care or nursing support from 11th November 2021, we are required to asked for vaccine status or exemption status of those people who enter our registered care homes, as part of this we will need to see evidence. Where an exemption applies we will be required to record this too, although the medical reason for exemption will not be recorded.

Information we hold may have come from you, internally within the Trust or external sources. We will treat all information with the same level of care.

Who can see your data?

Due to the nature of the work we complete it is sometimes necessary for different people to have access to your information. (This could include sensitive information).

Access to personal information is only granted on a need to know basis. We have clear policies to ensure this process is managed. If you have any queries about a specific process please contact gdpr@wilfward.org.uk

We may be required to give access to third parties in specific situations e.g. CQC regulator. We will ensure that the proper process is followed in these circumstances as it will not always be able appropriate to gain consent.

Why do we need to see your information?

The reason varies according to the type of information and we would refer you to specific Fair Processing Notices – any queries please contact gdpr@wilfward.org.uk

Where is your information kept?

Dependent on the reason we are keeping your information we may keep it in electronic form and/or paper copies.

We adhere to strict security procedures to prevent unauthorised access to, and loss, misuse or alteration of your personal information in accordance with UK data protection legislation. These includes firewalls and virus-checking procedures. We also have Trust policies to support these procedures.

How long can we keep your information for?

The Trust has a schedule of retention covering all the types of data we may hold. We will comply with those dates. Information stored on our server is backed up on a regular basis. The backups are deleted on a rolling basis. This means even after your data has been destroyed it may be held on the back up until that is cleared. This will be a maximum of 365 days.

Please Note that the insurance company requires us to keep Employee Records and essential records about People We Support for 30 years.  If you want further details, please contact us.

How are we meeting the legislation regarding the protection of your information?

We have to be able to demonstrate that our processing of your data is for purposes recognised by the law, the General Data Protection Regulations.

There are a number of grounds that data may be processed under and these depend on the reason for processing:



What rights do you have?

The law relating to data protection provides you with certain rights:

If you wish to exercise any of these rights, or have any queries, please contact the GDPR Group at gdpr@wilfward.org.uk

How do I make a complaint?


Updates to this policy

We may update this policy at any time without notice. We will tell you we have updated the policy by posting an announcement on our website. By continuing to use the website after we have posted a notice informing you of an update, you accept the changes to this policy.

Contacting us

If you have any questions concerning this privacy policy please contact us:

By e-mail at   gdpr@wilfward.org.uk
By telephone ask for the GDPR Group on 01751 474740
By post to GDPR Group at Westgate House, 5 Westgate, Pickering YO18 8BA

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

Talk to us

We are always happy to receive enquires about our services, and how we can work in partnership with others to improve the lives of individuals who have a learning disability.  Even if we are unable to help you directly, we may be able to direct you to another organisation more able to meet your needs or those of your family.

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